Data We Collect

Whenever you reach out for corporate floral arrangements or gift services, we collect information you willingly provide, such as your name, company name, email, phone, delivery addresses, and specific floral requirements. Payment details are also collected when you place orders, but are securely processed by our payment partners.

For corporate clients, we may gather extra business details like registration information, preferred delivery times, and budget parameters to tailor our services accordingly.

Our site automatically gathers technical details when you visit, such as IP address, browser type, device data, and your navigation through the site. We use this to enhance performance and learn how clients discover our offerings.

How We Use Your Information

We primarily use your information to complete flower orders and deliver top-notch customer service, including order processing, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.

We also analyze data to enhance our services and the website experience, helping us identify the most valuable corporate floral offerings for our clients and how we can better support the business community in United Kingdom.

Information Sharing and Disclosure

Ember Stone Haven respects your privacy and does not sell personal information to third parties. We share data only when needed to deliver our services or when required by law.

We may share essential data with trusted service providers who assist in running our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.

We may disclose data when required by law, a court order, or government request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.

Information Security Measures

We treat the protection of your personal information with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This comprises safe data storage, encrypted communications, and restricted access to personal information inside our organization.

Although we deploy robust security measures, no online transmission method is entirely risk-free. We continually revise our security practices to guard against emerging threats.

Your Privacy Rights and Protections

You possess important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how your data is used.

To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We store personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by data type and purpose of collection.

Cookies and Website Tracking

Our site utilizes cookies and comparable technologies to enhance your browsing experience and to gauge how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You may manage cookie settings in your browser's preferences. However, turning off certain cookies could impact site functionality. For comprehensive details about our cookie practices, consult our Cookie Policy.

Third-Party Links

Our site might include links to third-party sites or services. This privacy policy covers only Ember Stone Haven and our site. We are not accountable for the privacy practices of external sites.

We encourage you to examine the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we manage your information, please reach out to us.